Your privacy matters to us

Privacy Policy

Effective Date: (August 6, 2021)

Resource Recovery Alliance Inc. (“RRA”, “us”, “we” and “our”) is committed to protecting your privacy.

This policy explains how RRA collects, uses, and discloses personal information collected on or through [insert website] (the “Site”),

By using the Site, you consent to the collection, use, and disclosure of your personal information in accordance with this policy. If you have any questions about this policy, please contact our Privacy Officer at the email address provided below.

We reserve the right to change the terms of this policy at any time. When we make changes, we will revise the date at the top of this policy. If we make any material changes to the policy, we will notify you by prominently posting a notice of such changes on our Site, or by sending you an email, in each case in accordance with applicable law. We encourage you to review this policy whenever you visit the Site.

What personal information do we collect from you, and why?

“Personal information” means any information that can identify you, either on its own or in combination with other information.

Except as otherwise specified in this policy, we only collect the personal information you provide to us. Such information may include your name, employer, business title, email address, phone number and physical address.

We only use this information for the purpose of:

(a)   providing you access to, and use of, the Site;

(b)   contacting you to set up an initial sales meeting and otherwise communicate with you; and

(c)   subject to our obligations under applicable anti-spam laws, send you promotional materials that we feel may be of interest to you.

When will we share your personal information with third parties?

Except as set out in this policy, RRA does not disclose your personal information to any third parties. We may, however, share your information in the following circumstances:

Affiliates: where you have provided your prior consent, RRA may share your personal information with other members of our corporate group.

Service Providers: RRA may disclose your personal information to third-party service providers who perform services on our behalf. For example, our data hosting provider.  

Other: In the event of any acquisition or sale of RRA and/or its assets, we may be required to disclose your personal information to a purchasing entity. We may also transfer your personal information in the unlikely event of RRA’s insolvency, bankruptcy, or receivership. We reserve the right to disclose your personal information if required or permitted to do so by law.

Where do we process and store your personal information?

Some of the parties to whom we may provide your personal information may be located in jurisdictions outside Canada, including the United States. As a result, your personal information may be used, stored and/or accessed outside Canada, including the United States and possibly other jurisdictions.  Please note that when your personal information is located outside of Canada, it will be subject to the laws of the country in which it is situated, and these jurisdictions may not have an equivalent level of data protection laws as those in Canada.

How do we keep your personal information secure?

We take the protection of your personal information seriously. We employ a range of safeguards designed to protect personal information against loss and theft as well as unauthorized access, disclosure, copying, use, and modification, including physical, organization and technological measures, commensurate with the sensitivity of your personal information. Our employees have access to your personal information only on a strict need-to-know basis and are required to keep such personal information confidential and use it only for the purposes for which it was provided.

Where we use service providers who might have access to your personal information in order to perform their services to us, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any other purpose.

Please be aware that no data security measures can guarantee 100% security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

How can you access, update or delete your personal information?          

You have the right to access, update and delete personal information that you have provided to us. To exercise your rights, please contact us using the contact information below.

How long do we retain your personal information?

We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed, rendering it unable to identify you.

What other information do we collect from you, and why?

As you use our Site, we may collect other information, such as information about how you use our Site through “cookies” and certain third-party analytics. We use this information to maintain and improve our services, and technologies.

Cookies: We use “cookies” to help improve your online experience. A cookie is a small text file that is downloaded to your computer or device when you visit certain websites. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies.

Third-Party Analytics. We also use automated devices and applications, such as Google Analytics ( (to opt out, go here ( to evaluate usage of our Site.  We use these tools to obtain aggregated statistical information about the use of the Site to help us improve our services, performance and user experiences.

Where can you get more information?

If you would like to know more about our privacy practices, including our use of service providers outside of Canada, or if you would like to exercise certain rights under this policy (including the right to have your personal information deleted), please contact our Privacy Officer at